5424 Siesta Drive, San Diego CA 92115 firstname.lastname@example.org (619) 534-1019
I am a seasoned professional with 27 years of sales and customer service experience. My background is IT and Tech, helping companies to connect and share information. Early on, this was as a sysadmin for Journalism and Insurance offices, creating users and maintaining the network. When the internet happened, my career switched to information architecture and graphical user interface design. Lately, daily tasks have evolved to Project Management, Sales and Shared Hosting Technical Support via voice, text and email. Skills and areas of expertise include:
|• incoming phone call center
• outgoing support follow-up
• shared network resources
• ms office power user
• team calendar manager
|• new business development
• phone and email customer service
• marketing and social media integration
• search engine optimization
• server software and cloud applications
Receiving and Inventory Control Manager: Sam Brown Sales and Hi-Tech Industries [now]
Responsibilities include handling inbound freight and transferring it to the proper warehouse bin location or locations, reallocating inventory within the warehouse as needed, and ultimately become involved in and managing the replenishment path for many or all of our products. As we navigate the move to the new Warehouse, you will be in charge of ensuring that the warehouse (racking and otherwise) is set up according to our mutual planning and that items are properly placed by bin location as they arrive.
Information Services: Sucat David Hosting [2009-2012]
Design, build and manage client information systems. Client markets include Financial Services, Professional Services, hosted blogs and Small Businesses. Project management requires Power-User skills in MS Office and Google Docs, advanced spreadsheeting, website creation and maintenance, internet order automation systems and Cloud & Shared Hosting Environments, implementation and use of online toolsets, with maintenance of multiple accounts, and strong interpersonal and telephone skills.
Interactive Media Developer: Various Employers [1993-2009]
Employed by a variety of companies including Compton’s New Media, MediaShare, Bien Logic, David Carson Design, Chapman Warwick Agency, SiteLab Interactive, Elemental Software, Printable.com and Potomac Group West. Focus of projects was information architecture and graphic user interface design. Have participated in many interactive media offerings as a project manager and by providing excellent customer service via telephone and email. Translated client ideas and needs into an actual product which was promoted through traditional print media, advertising, and online social media channels. Developed client base through cold calling and lead development.
Editor in Chief: Positive Living News [1985-1993]
Leveraged skills gained as a college-trained journalist, I rose in the organization to the highest position on the staff. Included interviewing, copywriting and editing. As editor-in-chief, the position centered on keeping both the staff and the freelance team focused and on meeting a strict daily deadline. These skills are utilized today as a content creator throughout my tech career and as the author of a few regular blogs.
Grossmont College: English [AA 1985]
San Diego State University: Journalism/Art History [BA 1988]
San Diego City College: Graphic Design [AA 1994]